ITC/ILO course

Shaping and managing effective employment services

This course is aimed at public employment services (PES) managers to support their strategic thinking and ensure more effective and agile PES organizations in the context of socio-economic transformations.

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Background

In a context of multiple crises that weaken economies and reinforce inequalities, it is essential to strengthen the means and effectiveness of public employment services (PES) which are one of the most powerful operational tools for governments to fight unemployment and promote decent work and employment.

Irrespective of a country’s income level, its PES can support economic and labour market growth and exert a countercyclical influence during economic downturns, helping to reduce unemployment and address joblessness caused by structural changes. Importantly, PES are well placed to support vulnerable groups, including women, young people, older workers, migrants, rural dwellers, disabled persons and the long-term unemployed.

Course objectives

This course aims to strengthen the capacity of Member States to shape and manage effective employment services. By the end of this training, participants will have strengthened their knowledge and will be able to improve their employment service systems.

The course is available in English, Français. Apply by 9 May 2025. 

Access course brochure and more information here.